Frequently Asked Questions

Empower

For Project Onwer

How to create a Project?

  • Go to a Specific Culture
  • Click on Empower, you will see the Create Project Icon on top of the right.

How to edit a project after launching?

While a project is live on UPride, the following can be edited:
  • Project's Culture
  • Project title and description, cover photo
  • Adding new rewards (the old one will be fixed)
However, the following cannot be edited after a project has launched:
  • Funding goal
  • Project end date, release date
  • Information in the Payment tab, including your bank account and verified identity.

What should I consider when setting my Fund Goal?

  • Once you launch your Project, you can not change your Fund Goal or end date .
  • Your Fund Goal should include the amount you need to complete your Project. It should be considered:
    • Cost of material, resource,...
    • Payment for team
    • Shipping cost for reward
    • Tax Fee (as goverment law)
    • Other cost
  • We recommend publicizing and updating these costs. Transparency will help you to gain more funds from Priders.
  • Should not set the goal higher than the original estimated cost, if your Project could not reach its funding goals, you will not receive any funds.

Why do I have to create roles in a Project Team?

  • Our Empower Platform aims to help Priders create Project for Community activities and make new friends all over the world. Creativity will go into life together with team members who have the same Culture Pride.
  • We provide you with a tool to plan & describe roles within a team, so other Priders can find and join a Project with you.
  • For Example, if you want to do a "30 days Vintage Shotting in Dalat" Project. You will need to create some roles, such as creators, photographers, editors, models, etc.
  • Moreover, creating a professional & reputation Project Team will be easily funded by Priders or Brand.

How to invite my friend to Project Team?

  • When you create a Project, there is an option to add your friends list to a Project.
  • You have to wait for your friend to accept joining.

How can other Priders join a Project Team?

  • Other Priders (not on your friends list) also can request to join a role in your Project, but only for an empty slot.
  • To Edit Project Team Member, go to Project Page, click on Edit on Team session.

How to add Reward to a Project?

  • When creating a Project, you will be asked to add rewards on the Reward Page.
  • You have to add a Title, Photo. In the description section, you can describe a Project's reward.
  • You can set a range of donation amounts to unlock your Reward features. Empowerers who contribute the specified minimum amount will gain access to exclusive content in the Update News section.
  • Example: $2 and above, users can gain access to exclusive content in the Update News section. $10 and above, users can gain a 20% discount with the priority to buy your product or service.
  • The estimated delivery date for a reward is the date by which you expect to deliver that reward to Empowerer. If you're offering more than one thing in a single reward tier, set your estimated delivery date to when you expect everything in the reward tier to be delivered.
  • Estimated delivery dates are mandatory for each reward tier, so be sure to choose a time frame that you feel confident in fulfilling.
  • UPride does not involve any part of reward committed by Project Owner to Empowerers.

Why should I add a Community on Project?

  • A Project can be created without adding a Community. However, when a Community is added to a Project, it undergoes a scanning and approval process by the Community Founder. The Founder of a big Community with a high reputation will instill greater confidence in Empowerers to fund the Project.

What should I post on Updated News?

  • Anything and everything that relates to your project! Some Project Owner may post an update every day, some may post more sporadically. However, it is our expectation that creators will post at least one new update a week once funding is finished. Posting regular updates is the best way to keep Empowerers informed of a project's progress.

Who has authority to post or remove posts on Updated News?

  • Only Project Owner and team members can post on Updated News tab.
  • Only Project Owner has the right to remove post.

What is the End & Release date?

  • The "End date" is the final day of the fundraising period. After that date, users can no longer fund the project. If the project has not received 100% of the funds by the end date (even 99% funded), the funded amount will be returned to the users.
  • The "Release date" is the day when the product or service is officially launched.
  • We do not require maximum Project duration, however, Project less than 60 days will be recommended by us.

What is the maximum Project duration?

  • We do not require maximum Project duration, however, Project less than 60 days will be recommended by us.

What information can be found in the “Profile” Tab?

You can view the following information by navigating to the Profile tab on the Project Page, about the total Projects created by that Project Owner:
  • The total number of successful Projects / the total number of Projects
  • The total number of sponsored items.
  • The total number of Empowerers.
  • The total number of Priders who have joined the Project.
  • The total number of Posts created by the Project.
  • The total number of Scam reports received from all Projects.

Who will see the updated news on my Project?

  • Empowerers who contribute the specified minimum amount will gain access to exclusive content in the Update News section.
  • You can set a minimum of empowered amounts to unlock your Reward features.

Can Brand/Sponsor empower other Projects created by my team?

  • Yes, you can give your team a name so that it becomes recognizable for future Projects.
  • We keep a record of all Projects created under your team name, regardless of any changes in your team members.

How do I communicate with team members?

  • After your Project has been created, a group chat will be created for your team members.
  • The name of the Group Chat will be based on the name of your Project.
  • Any members that are added to the On Team will be displayed in group chat.

How do I inactive a Project?

If you need to make significant changes to your project, such as adjusting the funding goal, end date, release date,... or if you want to start over with a new idea, you can cancel your project whenever you need to. To cancel your project, follow these steps:
  • 1. Click on the “Menu” button, located in the top-right corner of the project page.
  • 2. Select “Inactive project” from the menu.
  • 3. Confirm to Inactive project.
Before you do so, please keep the following in mind:
  • Canceling a project does not remove it from UPride. Projects can not be deleted.
  • Canceling a project is not reversible. If you decide you want to relaunch the project, you'll need to build a new one from scratch and submit it to us for review.
  • Once a project is canceled, it can no longer be edited. If there are changes you’d like to make we recommend completing these before canceling the project.

For Prider

How do I join a Project Team?

  • Find the Project that you love to join.
  • Click on the Join button.
  • Check on the team member information, to see whether you want to join that team.
  • Select your role and click NEXT.
  • You will see the summary for that role, read it carefully.
  • Select your currency and add your budget
  • Describe your condition in the message.
  • Finally, click on the "Request to join" button.

How do I communicate with team members?

  • After your Project has been fully funded, a Group Chat will be created for your team members.
  • The name of the Group Chat will be based on the name of your Team.
  • Before your Project has been fully funded, you can create a Group Chat by yourself.

What is the benefit when I join a Project Team?

  • We maintain a record of all Projects created by your team, which can help establish your team's reputation with Brands/Sponsors for future Projects.
  • By consistently delivering high-quality work, your team is more likely to be recognized and selected for future opportunities.

Does UPride record my performance from Project?

  • Yes, we allow Empowerers and Project Owners to rate your performance.
  • Your rating will be displayed on the Hire Page and may influence a Project Owner's decision to invite you to their Project Team.

How can the Project Owner find & hire me?

  • Your rating will be displayed on the Hire Page and may influence a Project Owner's decision to invite you to their Project Team.

For Empowerer

How do I empower a Project?

  • Go to the Project Page.
  • Read the Project Information, including Overview, Reward, Profile.
  • Click on the "Empower" button and select the amount you would like to contribute (there is a minimum amount required to access update news).
  • Select a payment service that works for you and click on "Select Payment Method."
  • Proceed to the checkout page, enter your card details, and click on "Check Out."

I have not received my Reward yet?

  • When a Project Owner sets an estimated delivery date for their rewards on UPride, it's just a goal to work towards, not a guarantee. To check the estimated delivery date and reward status, visit the Reward Tab and the Updated News section on the Project page. If there haven't been any updates in a while, you can request a new update anonymously. If the Project Owner faces delays, they should communicate with Empowerers. If you don't hear back, try sending a message to Project Owner or posting a comment on their Update News.

Can I cancel my empowerment?

  • To cancel your Empowerment on a live Project, go to the Project page, click on More setting (...)
  • From the list, choose "Manage your Empowerment".
  • Then, click on "Cancel Empowerment" next to the "Change my Empowerment" link.
  • It's important to note that funds can only be canceled while the Project is still live, and
  • Once the project has ended and fund collection has started, it is no longer possible to cancel.
  • Additionally, during the last 24 hours of the campaign, you can not decrease or cancel your funds.

How to communicate with the Project Owner?

  • You may try sending a message to Project Owner (make sure you are friend), or
  • Posting a comment on their Update News.

What happens when a project is overfunded?

  • When a Project is overfunded by UPride, the extra money is often used to produce and distribute more Rewards.
  • Sometimes when a project is overfunded, it lets the Project Owner put that money back into the project to create something better for the Project Owner and themselves. More Popuplar photos on an album, additional creation, better materials quality, etc.
  • Any funds raised beyond the goal will help the creator to cover any manufacturing or shipping costs related to their add-ons.
  • In some case, Project Owners may make a profit from their Project. This extra money can help them invest in their personal lives to improve themselves and create even better projects. For example, they might use profits to buy better makeup, go to the gym to get in better shape, or invest in higher quality clothing.

A project has ended but I’d still like to empower to it, is this possible?

  • If you miss the deadline to fund a project on UPride, you can not fund it afterwards.
  • You can try contacting the Project Owner directly to see if there are other ways to support the project. If you fund on a separate site, there is no record of your transaction with UPride, so you won't be recognized as an Empowerer.
While a project is live on UPride, the following can be edited: